Privacy Policy

Purpose of collecting data

. 1. Name

• Purpose: To identify and address the customer.
• How it's used: The name is used to confirm the appointment and for communication purposes.

2. Contact Information (Phone number & Email Address)

• Purpose: To communicate appointment details, reminders, and updates.
• How it's used: Used to send confirmations, reminders, or any changes to the appointment, and to reach the customer in case of emergencies or questions.

3. Vehicle Information (Make, Model, Year, VIN - Vehicle Identification Number)

• Purpose: To ensure that the service provider can prepare for the correct type of repair or service based on the vehicle's specifications.
• How it's used: Helps the mechanic prepare with the right tools and parts for the vehicle.

4. Service Details (Type of service required, special requests)

• Purpose: To understand the customer’s needs and schedule the correct service.
• How it's used: Allows the business to allocate the proper time, resources, and expertise for the service.

5. Billing Information (Credit card details, billing address, etc.)

• Purpose: To process payments for services rendered.
• How it's used: For billing and payment verification during the appointment booking process.

6. IP Address & Device Information (Optional, if booking through a website or app)

• Purpose: To ensure the security of the online booking process and to prevent fraud.
• How it's used: Helps verify the authenticity of the user and improve website performance.

7. Appointment Date/Time Preferences

• Purpose: To schedule the service at a time that works for the customer.
• How it's used: Used to set up the appointment and manage the service provider's availability.